Personal Data Policy


This is the Personal Data Protection Policy ("Policy") of Network Express Courier Services Pte Ltd and Network International Courier Services Pte Ltd, otherwise collectively known as "Network Courier"

This policy states the regulations that Network Courier is bound by, in reference to the use of Personal Data belonging to Customers & Employees. The Policy has endeavored to satisfy the requirement as set forth under the Personal Data Protection Act 2012 and to ensure compliance.

As a result of Network Courier possibly collecting, using or disclosing your personal data, you may have been directed to this policy.

The term "we", "us" or "our", we refer to "Network Courier" which is collecting, using or disclosing your personal data.

This policy relates to all personnel data that you may provide to us and the personal data we may hold about you. By providing us with your personal data or by accessing, using or viewing the applicable website or any of its services, functions or contents (including transmitting, caching or storing of any personal data), you shall be deemed to have agreed to each and all the terms, conditions, and notices in this Policy. If you do not agree, please cease the use of the relevant website(s) and/or service (s) and DO NOT provide any personal data to us.

1. What Personal Data is Collected

1.1 A personal data is any data which can directly or indirectly identify you as an individual, such as your name, telephone numbers, personal identity numbers (i.e. NRIC / FIN no, etc). This could be either a data or set of data by itself or in a combination.

1.2 A brief on that data we may collect could include:

a) Data Collected directly from you. This may be done through this website, over the phone, by email, or in person when you meet our staff or representatives. The data collected may include, but is not limited to:

• Your contact information, including your (first and last) name, (billing and/or delivery) address, birthdate and email address and, optionally, your telephone number, some of the credit card details. We need your e-mail address and (optionally) telephone number so that we may contact you if we have questions or information for you regarding your order or the service that we are providing or will provide to you.

• Other information required to be able to process your order or to provide you with the service, such as information concerning the products you have ordered or the service we are providing to you, the billing and/or delivery address, banking and/or credit card details.

• If you have created an online profile or account, the preferences and interests stored in such profile or account (please see below for further information concerning the profiles); and

• If you have contacted customer service, the details of this contact and the contact history.

b) Data Collected from Automated Means. Various technologies may be used on our website and our mobile and web-based applications in order to make them more user-friendly, effective and secure. Such technologies may lead to data being collected automatically by us or third parties on behalf of us. This data does not generally, but may, contain a user's personal data. Examples of such technologies include:

• Click-Stream Data. A visit to one of our websites results in data that is transmitted from your browser to our server being automatically collected and stored by us or by third parties on behalf of us. This data can include, in particular, the following:

• the Visitors IP address

• the date and time of the visit

• the referral URL (the Site from which the visitor has come)

• the pages visited on our website

• information about the browser used (browser type and version, operating system, etc).

• Cookies. A number of places on our website and our mobile and web-based applications make use of cookies. These are essentially small text files that are stored on your computer's hard drive or your user device by your web browser. We are using cookies to store the login details. By default, web browsers enable the use of cookies but this function can also be disabled. However, this will result in some services not being available. It is also possible to manually delete cookies after their use via the web browser. More information may be available from your web browser.

2. How is the personal data collected used

2.1 For the purpose of serving you, we would use your personal data. As such, this would include, where applicable:-

• providing you with the services that you have requested and/or arranged e.g. notifying you regarding the status of courier assignments;

• facilitating the enquiring, ordering and overall buying experience is convenient for you;

• ensuring that your transactions on our websites are safe and secure;

• contacting you for feedback preceding an offer of a sale or an actual sale of a service;

• and to seek resolution for any problems or disputes that may be encountered in relation to the fulfillment of the services.

2.2 Your personal data may also be used for purposes connected or related to the business of Network Courier such as:-

• Enforcement of obligations owed to Network Courier;

• compliance with legal and regulatory obligations and requirements;

• development of new services and/or improving existing services of Network Courier;

• accounting, risk management, compliance and record keeping purposes;

• carrying out research, planning and statistical analysis; and

• staff training.

2.3 Your personal data may be also anonymised for use by Network Courier for other purposes.

2.4 If you have consented, your personal data may be used by the Network Courier for the purposes of marketing its services offered e.g. informing you of latest activities, special offers, promotions or sending you newsletters, either through print or electronic form, which includes but is not limited to emails, SMS, EDMs.

2.5 We may also analyse and rely on your overall interaction with us, such as your contact history with our customer service, website, emails, etc which could include but not limited to opening results, your surfing behaviour (web tracking), your participation in promotions or events, your interactions with us and your use of (mobile) applications, in order for us to market services which are of special interest and relevance to you.

2.6 If there has been any contact by you with us for any complaints, feedback, comments, suggestions, we will use and disclose your personal data in all forms to respond to you and provide you with the best service possible. If you are the complainant and you do not want us to disclose your identity to the party you are complaining about, you must let us know immediately. However, anonymity may not be always possible to handle your complaint.

2.7 When using your personal data to contact you for the above purposes, we may contact you via regular mail, fax, e-mail, SMS, telephone or any other electronic means.

2.8 If we need to use your personal data for any other purposes, we will notify you and obtain your consent beforehand. You will be given the opportunity to withhold or withdraw your consent for the use of your personal data for these other purposes.

3. Disclosure of Information

3.1 Your personal Data may be transmitted by us to third parties, such as internal or external service providers or any other suppliers as commissioned by Network Courier or its service partners for the fulfillment of the services requested for.

3.2 However, Network Courier will not SELL your personal data to third parties.

3.3 Your personal Data may also be disclosed to our appointed service providers such as:-

• Service providers and data processors working on our behalf and providing services such as hosting and maintenance services, analysis services, e-mail messaging services, delivery services, handling of payment transactions, solvency check and address check, etc; and

• our consultants and professional advisers (such as accountants, lawyers, auditors).

3.4 We would also disclose your personal data to third parties in order to comply with legal obligations or industry requirements. This includes disclosures to legal, regulatory, governmental, tax and law enforcement authorities.

3.5 Our website may have the functionalities your personal data may be shared with other third parties such as other users of our website. You are responsible for your choice(s) and are deemed to have provided consent for any sharing of your personal data in the manner provided by the website.

3.6 You fully understand and consent that we may transfer your personal data to any location outside of Singapore for the purposes set out in this section under paragraph 3.1. When transferring your personal data outside of Singapore we will protect your personal data to a standard comparable to the protection accorded to your personal data under the Singapore Personal Data Protection Act 2012 by ensuring that the recipient is either in a jurisdiction which has comparable data protection laws, or is bound to protect your personal data.

4. Social Networks

4.1 If you choose to interact with a social network, your activity on our website or via our mobile or web-based applications will also be made available to social networks such as Facebook, etc.

4.2 If you are logged in on one of the social networks during the visit of one of our websites or mobile or web-based applications, the social network might add this information to your profile.

If you are interacting with one of the social plug-ins, this information will enter one of our websites or mobile or web-based applications.

4.3 We cannot influence this data collection and data transfer via the social plug-ins. Please read the privacy policies of such social networks for detailed information about the collection and transfer of personal data, what rights you have and how you can achieve satisfactory privacy settings.

5. Geo-location Services

5.1 Our website and mobile or web-based applications may offer location-enabled services, such as Google Maps and Bing Maps. If you use those mobile or web-based applications, they may receive information about your actual location (such as GPS signals sent by a mobile device) or information that can be used to approximate a location. You are always asked if the geo-location service can be activated and you can also object to this geo-location service within the respective mobile or web-based application.

6. Security

6.1 Network Courier takes all of the necessary technical and organizational security measures to protect your personal data from being lost or misused. For instance, your data is saved in a secure operating environment which is not accessible to the public. However, we cannot be held reponsible for unauthorised or unintended use, access or disclosure that is beyond our control.

7. Disclaimer

7.1 To the maximum extend permitted by law,We shall not be liable in any event for any special,exemplary,punitive,indirect,incidental or cosequential damages of any kind or for any loss of reputation or goodwill,whether based in contract,tort(including negligence),equity,strict liability,statute or otherwise,suffered as a result of unauthorised or unintended use,access or disclosure of your personal data.

8. Changes to Policy

8.1 The policy is subjected to periodical review. Network Courier reserves the right to amend the policy from time to time with our without prior notice and the amended policy will be publicized on Network Courier's website.

9. Your Rights

9.1 If you have any questions about the processing of your personal data or about our Policy, if you do not accept the amended Policy, if you wish to withdraw any consent you have given us at any time, or if you wish to update or have access to your personal data, you are welcome to contact us. The contact details are:

Attention to : Network Courier Data Protection Officer

Email :

Mail : 46, Horne Road, Network Courier Building, Singapore 209068

9.2 All requests for correction or for access to your personal data must be in writing. Network Courier will endeavor to respond to your request within 30 days, and if that is not possible, you will be informed of the time by which you will be responded to.

9.3 The law may prevent us from complying with any request that you may make. We may also decline any request that you may make if the law permits us to do so.

9.4 In many circumstances, we need to use your personal data in order for us to provide you with our services which you require or have requested. If you do not provide us with the required personal data, or if you do not accept the amended Policy or withdraw your consent to our use and/or disclosure of your personal data for these purposes, it may not be possible for us to continue to serve you or provide you with the services that you require or have requested.

9.5 We may charge you a fee for responding to your request for access to the personal data which we hold about you, or for information about the ways in which we have (or may have) used your personal data. If a fee is to be charged, we will inform you of the amount beforehand and respond to your request after payment is received.

10. Complaints

10.1 You may send complaints regarding our handling of personal data in the following ways:

in writing or by email.Such complaints must:

- be addressed to the Network Courier Data Protection Officer at:-


Address: 46, Horne Road, Network Courier Building, Singapore 209068

- provide the relevant details required such as the relevant time period, our employees or who involved, or copies of relevant documents.

10.2 All complaints will be evaluated by Network Courier in a timely manner. After Network Courier has completed its evaluation, the Network Courier Data Protection Officer (or a duly appointed representative) will respond to the person who submitted the complaint or feedback, with the results of the evaluation.

11. Governing Law

11.1 This Policy is governed by the laws of Singapore. You agree to submit to the exclusive jurisdiction of the Courts of Singapore in any dispute relating to this policy.